Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. Please ensure you retain the receipt or proof of purchase.

To initiate a return, please contact us at info@forestandfields.com. If your return is accepted, we'll provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back to us without prior return authorization will not be accepted.

Feel free to reach out to us at info@forestandfields.com for any questions or concerns regarding your return.

Damages and issues

Upon receiving your order, please inspect it promptly. If you discover that the item is defective, damaged, or incorrect, please contact us immediately. We will assess the issue and take the necessary steps to resolve it.

Exceptions / non-returnable items

Certain items cannot be returned, including perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care products (e.g., beauty items). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please reach out to us. Please note that sale items and gift cards are non-returnable.

Exchanges

The quickest way to ensure you receive the item you desire is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you after receiving and inspecting your return. You will be informed whether the refund has been approved or not. If approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to complete the refund process and post it to your account.