Frequently Asked Questions

We strive to provide our customer with the best customer service and support and the most convenient shopping experience online. Whether you are at home at work or on the go. You can rest assured, that your orders are handled securely and with the utmost care.

Does Forest & Fields really prioritize sustainability or is it just marketing?

Sustainability isn’t a trend for us. It’s a core value. Every product is designed with eco-conscious packaging, responsibly sourced materials, and a commitment to reducing waste. Unlike most beauty brands, we don’t cut corners.

The tracking number for my order stopped updating?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation. Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly.

How do I use NordicGlow™ for the best results?

For optimal results, use NordicGlow™ daily on clean skin, gliding it over your face and neck in gentle motions. It’s designed to boost circulation, enhance absorption of skincare products, and promote a youthful glow.

How do we contact you with press inquiries?

Please send us an email to press@forestandfields.co and we'll get back to you as soon as we can.

What happens after you place your order?

Your order is carefully processed, securely packed, and shipped with tracking. Our team ensures that every product reaches you in perfect condition because you deserve nothing less.

Are your products safe for sensitive skin?

Our products are developed with skin-friendly, non-irritating materials and undergo rigorous testing by volunteer panels before launch. We prioritize gentle, effective solutions that cater to all skin types.

Do your products come with a warranty?

Yes! We stand behind our craftsmanship. All electronic devices come with a 1-year warranty, ensuring you get the best quality and longevity from your purchase.

What if I need to return something?

Please contact us right away and we'll help guide you through the process

How does shipping work?

Forest & Fields partners with global merchants and partners in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas. Because we ship directly from our partners in these countries, your item may take 2-3 weeks to arrive since our items are coming overseas and from different warehouses.